Appointments

To request an urgent appointment for today or tomorrow

• Phone us
  • Collington, Pebsham or Sea Road surgery 01424 320222
  • Ninfield surgery 01424 892569
• Visit the surgery and speak with a receptionist

To request a routine appointment

• Phone us
• Use an online form to request an appointment (we will respond within three working days)
• Use your NHS account (on the NHS website or in the NHS app) and prebook an appointment
• Visit the surgery and speak with a receptionist

We encourage patients to come to our accessible surgery however, we do appreciate this is not always possible.

If you are housebound or are too ill to visit the practice you can request a home visit. Your GP/Paramedic Practitioner will only visit you at home if they think that your medical condition requires it.

We also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable our team to schedule house calls.

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery
• On a video call
• By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

Please help us by letting us know if you need to cancel or change your appointment. You can do this by:

• Phone (Monday to Friday, 8am to 6.30pm)
• Text (reply ‘Cancel’ to your text message appointment reminder)
• Use your NHS account (on the NHS website or in the NHS app)

If you need help when we are closed

In an emergency or life threatening situation dial 999 and ask for an ambulance.

For urgent medical advice when the GP practice is closed please use NHS 111:

• For children under 5 phone 111
• For people aged 5 and over 111.nhs.uk

Extended hours appointments

We are pleased to offer appointments weekday evenings and at weekends. Please contact our reception teams to make an appointment.

Please note that you may not be seen by your usual GP or at your usual GP surgery.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs